1 : Website Rights
1.1: Upper East Auto holds the right & contents publish on our website is correct. We reserve the right to change our price without notice.
1.2: Accepting any service through Upper East Auto means they have understood and accepted the terms and conditions through this website.
2: Bookings
2.1: booking arrangement can be made between the client and Upper East Auto over the phone, email, in person or online.
2.2: Our completing time for detailing the car is just rough estimate in some cases it can take longer or shorter time, which is not in control of Upper East Auto.
3: Vehicle Accessories
3.1: All vehicle accessories such as headlight covers, bonnet guards, window visors or other protective removable accessories must be removed by the customer before Upper East Auto commence to start the work.
3.2: The customer must remove any personal items from inside of the vehicle including the boot Such as wallets, Money or Other personal items
3.3: Upper East Auto will not be held responsible for any loss or damage to personal items.
4: Mode of Payment
4.1: Payment for all services must be paid in full after or before completion of work carried By Upper East Auto.
4.2: Upper East Auto have right to ask full payment before service commencement
4.3: We accept Cash, EFTPOS, Credit Card (Visa & MasterCard).
5: Public Liability
5.1: All products used by Upper East Auto are environmentally friendly.
5.2 Upper East Auto is liable for any physical damage done to the customer’s property such as cosmetic damage, that may have occurred while operating a motor vehicle on the property.
5.3: Upper East Auto has sole discretion in determining the liability of any damage that the customer claims to have occurred while work was performed on the vehicle such as scratches, scuffs, dents, swirl marks as they may have been there prior to work commencing when the vehicle was dirty, and they could not be seen.
5.4: It’s customer best interest to identify pre-existing damages are, safety and sensitive areas, such as electrical parts, computer box and special engine compartment where water should not be used before Upper East Auto starts their work.
5.5: Upper East Auto, without the knowledge of where the hidden compartments are, doesn’t take any responsibility of after effect damage.
5.6: Upper East Auto doesn’t take any responsibility of the vehicle which already had problems before commencing the work. It is the customers responsibility to get those problems fixed before Upper East Auto starts work.
5.7: If the pre-existing problem doesn’t get fixed and any new problem occurred while detailing could be related to pre-existing problem which for Upper East Auto doesn’t take liability or responsibility.
5.8: Once a service is booked through Upper East Auto either directly in person, over the phone or through online booking, the customers understands what our services are involved, and they fully accept our terms and conditions.
5.9: As part of detailing process Upper East Auto Use High Noise Equipment’s such as high-pressure machine, buffing machine, vacuum and shampoo machines, which without, Upper East Auto cannot complete Detailing jobs.
5.10: Once Upper East Auto have finished exterior detailing of the paint which how long it will shine is based on the service that client has booked for. We don’t guarantee the shine will last as expected due to nature where the vehicle is parked and usage.
5.11: In relation to interior detailing, once completed, Upper East Auto does not take any responsibility if seats are still wet, carpets are still wet, condensation in any electrical or related areas.
5.12: Upper East Auto has the full right to ask for vehicle key and hold it till the job is completed. Once customer fully pays for service requested Bright Car Detailing will return the key safely.
5.13: If no payment is made, Upper East Auto has the right to hold the vehicle key till full payment is made.
6: Cancellation policy
6.1: Once the booking is confirmed means the client have accepted the agreed price either via in person, by phone or by mail.
For cancellation our charges are:
6.2: 24 hours before the due time will incur a 30% cancellation fee to the agreed price.
6.3: 12 hours before the due time or on the day will incur 60% cancellation fees to the agreed price.

6.4: Should any cancellation fee not be payed within 7 days of the issued invoice date, a 5% surcharge will be charged weekly.

6.5: Should a customer refuse to pay said cancellation fee, further legal action will be taken.
7: Refund policy
7.1: Once the service is completed the customer is given chance to inspect the vehicle and complete the sale. Once the detailing service has completed the customer gets legally bind to pay our company.
7.2: We give customers enough time to assess our work and do the payment. Once the sale is completed customers can’t get any refund for the service already provided. This is a service industry and once the service is already provided and completed no refund for change of mind or unsatisfactory work.
7.3:  Refund will only be accepted before our service is provided in cases like gift voucher or client has already paid in advance before the commencing of the job. In these case refund will only be provided considering the above cancellation policy with original receipts provided.

7.4: No shows without notice will incur a 60% no show fee. This will be sent to the provided email or mobile with a due date of 7 days. Failure to make payment of no show invoice will result in a ban from future bookings ad work at Upper East Auto.  
8: Professional Service Guaranteed!
8.1: Upper East Auto gives our customers Professional Service Guaranteed.
8.2: After the completion of the job, the customer must inspect all work carried out prior to the operator leaving, any issues that need rectifying must be done before the detailer leaves. After the detailer has left and issues are brought up will incur additional charges based on travel time and cause of problem.
8.3 All Upper East Auto Operators Police Checked, Fully Trained
9: Pricing
9.1: Minimum 20% surcharge will be applied to all jobs that involve excessive Pet hair, Urine, Vomit, Blood or other Hazardous materials.
9.2: Upper East Auto car detailing prices based on detailing type, type of car and condition of the vehicle and will be advertise as from price.
9.3: Upper East Auto have right to charge each vehicle according to its condition.